Since the last incident, my Ortho reached out to me today and apologized what had happened on behalf of his staff. I guess there was a slight mix-up with their computer system. But the point is, I didn’t expect him to give me a little token of apology and that small gesture really made me feel appreciative as to why I continue coming here even with my far commute.

I’m not ever disappointed nor question the dentists here, they’re all amazing and really make you feel safe. Though, I’m not pointing out at any particular staff but the service they provide to the patients really needs some work. Whatever the dentists are doing, it needs to translate to all the others–being personable, compassionate, and just smile when you greet. You’ll be surprised what a big difference it makes because no one wants to see a cranky looking person when they first enter and leave the place. If you don’t like your job, don’t work there; let another person who may enjoy it more to fill those positions.
Also, the new Ortho assistant is awesome! She’s just a happy go-getter and I hope to see her more in my future appointments. She’s a great example of someone who loves what they do :).